Terms & Conditions

Reservations for short-term holiday accommodation are accepted by Offshore Escapes Luxury Holiday Homes (ABN: 27 295 001 374 ) (“the Booking Agent”) as agent for the Owner of the Property and to which bookings the following Terms and Conditions apply:

Rental Contract

The rental contract is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Booking Agent sends the Guest written confirmation of the booking. The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner only and not as a principal.

Security Bond

All our holiday houses are beloved private homes. The security bond is paid by you on the acceptance that if damage were to occur during your stay, you will be accountable for the cost of repair.  Please notify your property manager of any breakages or damage as soon as possible, so repairs can be arranged in time for the next guest. A $500 refundable security deposit is required for all bookings. 

The bond also covers instances where extra cleaning is required, over and above the standard cleaning time of the property, or breaching our Terms & Conditions. For example: using the property as a venue for a function, wedding or party, excess noise, or bringing a pet to a non pet friendly property (which is strictly not allowed).

The bond will be refunded to your nominated bank account or credit card depending on the method of payment you chose once the property has been inspected and cleaned. Please allow up to 7 days for this process to be completed. You will be notified by email once the bond has been refunded.

Noise

We want you to enjoy your stay but please be aware of the impact of your noise on others and keeping our neighbours happy is of paramount importance. Noise and music should not impact any other property and noise levels are to be respectful at all times. There is to be no outdoor music or outdoor entertaining after 9pm. Noise complaints will result in bond deductions and possible eviction.

Smoking

All our holiday homes are strictly non-smoking

Outdoor Fires

Outdoor fires are only permitted at properties where a firepit is provided and only during the restricted burning period, in accordance with the specific Shire regulations. If an outdoor firepit is not provided, do not light an outdoor fire. It is your responsibility as the guest to check the Shire website for the Fire Ban Period (usually November to April) before you light any fire of any kind. This includes: Wood fuelled BBQs, Wood fired pizza ovens, Chimineas and Outdoor Firepits.

If an outdoor fire is evidenced during a Fire Ban Period or where there is not a firepit provided, the fire will be extinguished immediately and your security bond forfeited in full.

Guest Obligation to Property Respect.

The Guest shall be responsible for the Property during the Guest’s stay. The Guest shall take all reasonable care of the Property and at the end of the stay shall leave the Property including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition. The Guest shall be liable for any extra cleaning, breakages or damage caused to the Property or any part thereof or any of the chattels therein that may occur during the Guest’s occupation of the Property and all costs for extra cleaning, repair and replacement thereof shall be payable to the Booking agent or the Owner from the Guest Security Bond. Any such costs over and above the amount taken as a Guest Bond may be sought by the Owner through the Local Court. Any damage or breakage to any part of the Property or any of the chattels therein shall be reported to the Local Agent, Booking Agent or Owner as soon as practicable after the damage occurring thereto.

Lost Property

Personal belongings left at a property can be returned to a nominated address, a postage & handling fee of $50.00 will be charged to your credit card. If our guest services team find lost property at a holiday home, we will hold the items for a maximum of one month.

Guest Numbers

The Guest may only allow the Property to be occupied by the number of persons nominated in the Guest’s application and under no circumstances shall the number of people occupying the Property be greater than that appearing on the Guest’s application or the booking confirmation, whichever is the lesser. The Booking Agent and Owner reserve the right to refuse occupation of the Property to the Guest if the condition on the number of people intended to occupy the Property is not observed.

Pet Bookings

Confirmation of a booking and payment of a deposit means acceptance of the terms below.

• Pets are only permitted at pet-friendly properties with the prior consent of Offshore Escapes and the property Owners.

• A pet fee will be applied at the time of booking.

The following must be adhered to:

• Pets are to be kept under control at all times.

• Pets must not be left unsupervised or alone at the property at any time. Property neighbours may call the local ranger if the dog is barking.

• The Guest is responsible for any damage caused by pets, inside or outside the property. If extra cleaning is required this will be deducted from the Security Bond.

• Pets are not permitted into bedrooms or on the furniture at any time. Charges will apply for cleaning of furniture/ bedding where applicable.

• Pets that are allowed inside should be cleaned and fully dried off before being allowed to enter the property.

• Guests agree to bring their own pet bedding, food bowls and other pet items to the property as, unless specified, these items will not be available at the property.

• Guests must dispose of pet faeces and this is to be done in a clean and sanitary manner.